Damage or Defective Items
We know how frustrating this situation can be. But before you contact us for return or replacement, please check again this time very carefully (e.g. switch legs, assembly with different wrong parts, look for same color code, etc). This is a common mistake for customer especially never done assembly with our product before. Note: We check every single product from manufacturer's damage or defect before we ship it to the customer.
Return shipping for damaged or defective items is free — just pick your preferred resolution:
- Replacement parts (e.g. chair leg)
- A replacement item
- A refund
To get started:
1. Call or Contact Us by Email
2. Tell us the problem
3. Let us know what choice do you want to take.
4. We will take care from there.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.